At Florist Blackfriars, we pride ourselves on delivering only the freshest, most beautiful flowers to all our valued customers across Blackfriars and surrounding areas. As a trusted local florist, we are committed to the highest standards—whether you are ordering for your household or business. Our Fresh Flowers Guarantee ensures every bouquet leaves our shop in perfect condition and stays vibrant for as long as possible when cared for appropriately.
We understand how important it is for your flowers to arrive looking just as stunning as they do in our shop. If, on the rare occasion, your flowers or arrangement arrive damaged or not as described, we kindly ask that you let us know within 24 hours of delivery. We recommend taking a photograph of the flowers and packaging as evidence so our team can assess the situation promptly and offer the most suitable solution. Your satisfaction is our main concern, and we handle all such instances with urgency and care.
Every order from Florist Blackfriars comes with a freshness window of at least 5 days, provided the flowers are kept in suitable conditions (following the care instructions provided upon delivery). If your flowers begin to wilt, lose vibrancy, or do not last within this guaranteed timeframe—even after following our care advice—please contact us promptly. We will be more than happy to review your concern and ensure your experience reflects our commitment to quality and freshness.
Your happiness with both our flowers and our service matters greatly to us. For any legitimate concerns about damage, poor condition upon arrival, or lack of freshness within the guaranteed period, we offer two primary resolution options:
All requests will be handled individually and with the same level of professionalism that has made us a renowned name in Blackfriars flower delivery. Please note that requests made outside the freshness window or those lacking supporting information (such as images) may not qualify for compensation.
If you are ever unhappy with our service or your experience, we encourage you to reach out directly. Our friendly Blackfriars team will review your complaint carefully and aim to respond within two working days. If your complaint concerns the freshness or quality of your flowers, please provide details such as your order reference, delivery date, and photographs (where possible). We will always do our utmost to resolve any issues quickly and fairly—your trust means everything to us.
Florist Blackfriars is proud to serve the homes, offices, and events of the local community. Our longstanding reputation is built on exceptional quality, reliable customer service, and a passion for delivering joy through flowers. Thank you for choosing us for your special occasions and everyday moments—your satisfaction is our highest priority.
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